Refund policy
Return Policy
Because all of our tiramisu is handcrafted and perishable, all sales are final.
That said, we care deeply about your experience. If your order arrives damaged, incorrect, or something isn’t quite right, please reach out to us at info@alighieridesserts.com within 24 hours of delivery. Be sure to include your order number and a photo of the issue so we can make it right.
We do not accept returns or exchanges on perishable products, gift cards, or sale items.
Damages and Issues
We take every precaution to ensure your tiramisu arrives in perfect condition, but if something went wrong in transit, we want to know. Please inspect your order as soon as it arrives and contact us within 24 hours if it’s damaged, defective, or incorrect.
Refunds
Because our products are perishable, we do not offer refunds unless the product was damaged or incorrect upon delivery. If your claim is approved, we’ll issue a refund to your original payment method within 10 business days. If more than 15 business days have passed since your refund was approved, please contact us at info@alighieridesserts.com.